24th April 2024

Dear Friend in the Office,

Is this really how you imagined your job would be?

When you made the decision to enter into your specific field, at the level you’ve chosen, – you probably envisioned playing a certain role in keeping an office, a department or even an entire company running smoothly. Whether you imagined scheduling appointments, greeting visitors, planning and executing marketing plans or hitting the streets raising money for your company’s charity, you probably envisioned an office in which everyone worked together – each person playing his or her essential part in working toward a common goal – in harmony.

But then, you realized that as a member of an office staff comprising a variety of personalities, you deal with difficult people – daily. And you realized that these interactions can turn a dream job into a nightmare.

Does any of this sound familiar?

• You feel like you’re constantly falling victim to customers who shout at you for doing your job, team members who take credit for your ideas, or a boss who blames you if he misses an appointment (even though you entered it into his calendar a month ago). What if you could learn to maintain control of each confrontation so that you didn’t get railroaded?
• When confrontations or difficult situations arise, you freeze. You may think of the proper response hours later, but in the moment, you’re rendered unable to think, move or . What if you could learn real, working strategies for saying the right thing, at the right time, in the right way, every time?
• You definitely don’t want to quit your job, but that one difficult person you work with is really affecting you – and you’re not sure how much longer you can take it. What if you could STOP feeling trapped and scared, and START feeling empowered to act in precisely the right way to stand up for yourself and end the bullying.
• You know you should respond differently in difficult situations, but you are afraid of the consequences if you actually speak your mind. What if you could learn to effectively diffuse tense situations, without losing your cool?

I have some good news: you are in the right place.

I’m Rhonda Scharf, your Workplace Efficiency Expert. I’m a highly experienced professional speaker with the Certified Speaking Professional designation.

As a member of the speaking Hall of Fame I’ve spoken in dozens of countries to tens of thousands of people.

I’ve consulted with some of the world’s most recognized companies including Sony, Mercedes-Benz, the US Coast Guard, Exxon Mobil, Bank of Canada, all levels of government in Canada and the US, and hundreds more companies.

I’m not telling you all this to make myself sound good; rather, I want you to know that I’ve been there and done that. I am a real person, with real problems, who has generally figured life out – I’m like a friend who wants you to succeed – to create a working environment that nurtures effective communication so everyone is on the same page – a page that leads to an efficient workplace.

So what’s my secret?

Dealing With Difficult People.

Sounds pretty simple, doesn’t it?

When you do it right, Dealing With Difficult People drastically improves your life as you improve your working relationships with people who challenge you to the limits of your patience (yes, even the ones who make you tear your hair out – literally!).

What will Dealing With Difficult People do for you?

It will:

• Give you back control. As you gain new strategies and techniques for maintaining composure during difficult circumstances, you’ll drop the victim role and take control, which means a huge improvement in individual situations as well as your entire working environment.
• Give you the tools you need. You’ll have an easy-to-follow strategy you can use in any situation – designed to be realistic solutions to real problems you face in the workplace and at home.
• Give you immediate actions to take. Alleviate the stress and tension you’ve been experiencing by taking concrete actions, right away, to take control.

So how do you do it?

I know it’s not easy. If Dealing With Difficult People were easy, everyone would get along, all the time. No one would be manipulative, and no one would feel bullied or belittled. But as you know, tense situations arise constantly.

You may think you’ve tried before to figure out how best to Deal With Difficult People. Maybe you read some books. Maybe you tried talking to your Difficult Person under different circumstances. Maybe you even invited him to coffee to talk it out.

Maybe you have tried – but have you tried Dealing With Difficult People MY way?

There are some very specific, very crucial components to Dealing With Difficult People effectively – and you may be overlooking some of them either because you don’t know about them or because you don’t realize their importance.

It’s not your fault you haven’t had success in the past, or that the situation at work has spiraled out of control. Very few people teach what I teach, which is a proven, working strategy you can apply immediately in any relationship or situation to handle the difficult people in your work life.

That’s why I’m inviting you to join me as I reveal my system for taking back control of draining relationships at work – relationships that turn your dream job into a nightmare and put a rough cog in your otherwise well-oiled machine.

“Dealing With Difficult People”

You are about to discover a system it has taken me years to develop – and you’re about to gain all the information you need to create the work environment you REALLY want, so that you can get back to orchestrating that seamless office symphony!

Whether you’ve read other books and bought other materials, without success, or are trying this for the first time, you’ll discover strategies and techniques you can use in any relationship, whether it’s at work or at home.

Here’s what “Dealing With Difficult People” will cover:

• 5 strategies for improving communication with difficult people – so you can end your frustration!
• How to diffuse people who are angry, upset or just plain rude, and how to calm tense situations.
• How these strategies will improve your reputation as a professional and reduce your stress.
• What motivates the attitudes and behaviors of difficult people (knowledge is power for future interactions!).
• Techniques for giving feedback to difficult people to help correct or even improve their behavior (make it easy for you).
• How to face life confidently, knowing you’re up to any challenge (stop getting kicked around and increase your self-esteem).

PLUS, if you’re an IAAP or AAP member, you’ll get a certificate for CEU points!

Wondering how we’re going to get all this done?

Here’s how:

• “Dealing With Difficult People” is a live, 1-hour webinar you’ll call into, while following along on an online presentation.
• Before the session, I’ll send you an Executive Overview, which is the workbook you’ll use to follow along.
• During the session, I’ll host a live Q&A call, in which you can remain anonymous.
• After the session, I’ll send you the link to download a recording, which will be available for you to share with anyone you like for 60 days.
• For 30 days following the session, you’ll get unlimited email coaching with me.

You may be thinking, “This sounds great, Rhonda, how much is it going to cost me?”

Before I answer that question, I want you to think about how much this life change is worth to you. How much is it worth to know exactly how to handle any situation your workplace can throw at you? How much is it worth to know what to say, right away, rather than waking up in the middle of the night, thinking, “Ah ha! If only I’d said that this afternoon”?

Is it worth $500? How about $250?

I’m not even going to charge you that much. For only $149, you’ll get access to the webinar, the overview, the Q&A call, the recording and 30 days of unlimited email coaching.

If you don’t have a budget, that may sound like a bigger investment than you can handle. In many cases, people’s companies will pay the investment – you only have to ask. And once someone has taken one webinar, they often sign up for the others because their companies realize the importance of this investment. Even if you have to pay for it out of your own pocket, it’s probably less than you’d spend on dinners out each month.

Plus, you’re covered by my 100%, money back guarantee. If, after listening in on the entire seminar, you don’t believe it’s worth the investment, I’ll give you a full refund.

So you’ve got nothing to lose.

Still not sure if this is for you?

Below, I’ve included a couple of my most frequently asked questions, and their answers:

Q: I’m not sure I have the time to spend an hour on the phone in the middle of the day. How can I make time for this?

A: You’ll spend just one hour during your workday listening in on this seminar – and you’ll reap the rewards – timewise – forever! Once you learn the strategies and techniques in this course, you will save hours of time that you previously would have spent diffusing situations inefficiently. Whereas you previously may have gotten into a long argument with a rude customer or team member, you now will be properly equipped to quickly and efficiently end the situation so you can get back to work – time saved! Consider this one hour a time investment that will pay off long-term – exponentially.

Q: I’m afraid to tell my boss – my “Difficult Person” – that I need this course. How can I approach this with her?

A: Present this course to your boss as a way to improve your efficiency in the workplace – as a way to meet more of her needs, more efficiently. Explain that you’d like some tools for communicating and working more effectively with customers and team members. Essentially, this tool works for you and for your boss.

Isn’t it time you learned what to say and how to say it, while maintaining your composure and your reputation when faced with challenging individuals (and let’s face it, front line staff members face them all the time!)?

Learn NOW how to deal with conflict, problems and manipulation, rather than spending your life as a victim. You can take control – and you can have your dream job back!

Here’s to your dream job,