Dealing with Difficult People Webinar – March 12 2013
Here’s what our “Dealing With Difficult People” webinar will cover:
* 5 strategies for improving communication with difficult people – so you can end your frustration!
* How to diffuse people who are angry, upset or just plain rude, and how to calm tense situations.
* How these strategies will improve your reputation as a professional and reduce your stress.
* What motivates theattitudes and behaviors of difficult people (knowledge is power for future interactions!).
* Techniques for giving feedback to difficult people to help correct or even improve their behavior (make it easy for you).
* How to face life confidently, knowing you’re up to any challenge (stop getting kicked around and increase your self-esteem).