June 1st, 2009
We typically label anyone that is difficult as a difficult person. The actual definition of a difficult person is:
Those people who continually and chronically get in your way of you doing your job and living your life effectively (Websters)
Statistically that is only about two percent of the population. I realize that some days it feels like we meet about a month’s worth of two percent in one shot!
What most of us are actually experiencing is conflict. According to Websters conflict is:
A state of being that occurs over a prolonged period during which issues are not addressed, thereby adding to dissonance.
Basically it is tension.
It might make it a little easier to decide if you are dealing with conflict/tension or if you are truly dealing with a difficult person. Sometimes it makes it easier to separate from the problem by diagnosing it correctly.
Truly difficult people are rare, and it is easy to emotionally step back from the problem because it isn’t personal. They are just like that.
Conflict is personal and we need to realize that we are typically part of the tension that is created. Do something different to defuse some of the tension.
To defuse you can read through some of the past tips below, or you can sign up for either of our upcoming sessions.
June 22nd – 2pm EDT – Confrontation Skills
July 29 – 2pm EDT – Dealing with Difficult People
Sign up today to ensure you get on-the-right-track!