November 18th, 2009
It is important to never give in to your desire to lash out, fight back, or hurt your difficult person. Tempting, but don’t do it.
I would rather regret something I didn’t say than regret something I did say.
This week, be sure that you are the consummate professional. Be the one to take that high road. You’ll find that the traffic up there is much lighter than the traffic on the unprofessional road.
Our next session on “Dealing with Difficult People” will be held on December 10th at 2pm EST. The holiday season is quickly approaching and your company needs to ensure your staff is prepared to handle all the difficult people that climb out of the woodwork!
Only $99 per dial in line. Great training for a lunch-and-learn session.
Register with Caroline@on-the-right-track.com with “Register Me for Dealing with Difficult People” in the subject line.