Many times we respond (or react) far too quickly when it comes to our Difficult Person. The tension is high, it has become personal, and even though we often know better, we are quick to respond to a situation.
The next time you are dealing with difficult people, remind yourself to breathe! Before you say anything, before you do anything, before you continue, take a deep cleansing breath.
It might not completely protect you from responding the wrong way, but it will buy you those precious few seconds where you can remember to bite your tongue, or follow your strategic action plan (and just might save you from saying something you will regret).
Our next webinar on Dealing with Difficult People will be on Tuesday June 15 2010 at 2pm EDT. For only $99 (per dial in line) you can get an entire hour filled with strategy, tips, solutions and 30 days of free coaching to help keep you on-the-right-track!
To register, email Caroline@on-the-right-track.com with “Register Me for Difficult People” in the subject line, or complete the registration form on this site.