I admit it; condescension is one of my triggers. I know that as soon as I “hear” condescension in someone else’s voice, I trigger a response. That response is typically negative, potentially confrontational, and often unprofessional.
Our difficult people know where our triggers are, and you can be sure that they enjoy pushing them just to get a reaction from us.
Take this week to recognize what pushes your buttons, and what causes a negative reaction from you. The more you are aware that these are potential danger spots, the more likely you are to avoid reacting negatively when they are pushed.
Pay close attention to your difficult person. Where are your triggers with them?
The more in control you are, the easier it is to deal with your difficult person.
Wednesday July 29, 2009 at 2pm EST is our next teleseminar on Dealing with Difficult People. Only $99 for unlimited attendance per line.
Find more details at: www.DealingWithDifficultPeople.org
To register email: Rhonda@on-the-right-track.com with “Reserve Me for Difficult People” in the subject line.