October 4th, 2010
Don’t say it!
I was volunteering at water station a marathon recently. The station was held on a residential street, so the street was closed off, all traffic diverted and the residents were asked to have their cars off the street no later than 8am.
At 8:15am a man walked out his front door. One of other volunteers asked him if the vehicle still on the street was his and could he please remove it.
Clearly this guy was not a morning guy, nor was he in support of the marathon. He was rude, abusive and stubborn and was not going to be moving his vehicle.
As he went back into the house, one of the volunteers shouted at him “A—hole!”
Regardless of the situation, regardless of who is right or wrong; do not resort to name-calling or profanity.
This is guaranteed to put the situation or relationship at a new level of tension.
I’m pretty sure that several of the volunteers that morning were thinking that exact thought, but that doesn’t make it OK to voice the thought.
Name-calling is never the right answer. Bite your tongue. Every time.
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Tags: conflict, confrontation, dealing with difficult people, difficult, difficult people, easy solution, Emotions, Keeping cool, Quick Tips, reaction, rude, sarcasm, solution, solutions, strategy, taming emotions, tension, trigger