Having Difficult Conversations

Having Difficult Conversations

Having difficult conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client, or having to tell someone they no longer have a job is something that no one looks forward to doing. We feel anxious and uncomfortable.

Yet, our roles often demand that we know how, and are willing to have those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way.

This webinar will show you what you need to know to have difficult conversations. They won’t be fun, but they will be done and done professionally and respectfully.

Here’s What You Will Learn:

  • Identifying your strengths and weaknesses prior to your difficult conversation
  • Understanding perception and how it affects the conversation
  • 10 tips for handling difficult conversations
  • Giving negative feedback
  • Handling your emotions (and the emotions of the other person)
  • A step-by-step model to follow to make it easy

Your Presenter: Rhonda Scharf, CSP – Canada’s Workplace Efficiency Expert!
Date: Thursday, March 23, 2017
Time: 2:00pm ET
Cost: Only $139.00 per dial in line (unlimited attendance)

Price of the workshop includes:

  1. Executive Overview Document (emailed prior to session)
  2. Live Q&A session following presentation
  3. Recording of session (available for 60 days)
  4. 30 days free email one-on-one coaching
  5. Toll Free access
About your Presenter: Rhonda Scharf

Rhonda Scharf  is a well recognized Professional Speaker, Trainer and Author. She specializes in helping Administrative Professionals to thrive in their work environment using her proven tools and strategies. She is a trusted resource for many organizations across Canada, the United States and the Middle East. She holds the highest speaking designation in the world, the Certified Speaking Professional. Rhonda is also an active member and supporter of the International Association of Administrative Professionals.

To register, please email david@on-the-right-track.com with “Reserve me for Difficult Conversations” in the subject line. He will then send you all the information you will need to attend the session.

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