Confrontation Skills

Confrontation Skills

Office Workers, Administrative Professionals and other Staff Members who want Control, Confidence and Composure in the Most Highly Charged Situations!

In Just 1 Hour, You Will Discover How, When Confrontation Arises, To Stop The Panic, and Keep Your Emotions In Check, While Saying Exactly What You Need to Say in Precisely The Right Way!

Next Session

Thursday, August 4, 2016
2:00pm EST


From the desk of Rhonda Scharf, CSP

Dear Friend in the Office,

Are you terrible at confrontation?

It’s typical during a confrontation to shut down completely, or to lash out in anger and say something you regret. But it’s possible to learn, quickly and easily, how to say what you need to say when a situation requires you to – while maintaining control, confidence and composure.

Does any of this sound familiar?

  • When you get into a confrontation at work, you completely shut down – or you blow up, saying things you regret and damaging relationships. What if you could learn how to say the right thing in the right way – at the right time, so that you got your point across while maintaining your dignity and composure?
  • You totally avoid confrontation because it makes you uncomfortable. You don’t want to be the person who always stirs up the water cooler talk, but you also are tired of avoiding issues that matter to you. What if you could learn a simple strategy for bringing up issues without drawing the ire of the people with whom you work?
  • When you do get into a confrontation, you completely lose your confidence, and the person you’re talking to bullies you into submission – time after time. What if you could learn a step-by-step strategy for holding your own so you didn’t walk away feeling small?
  • Confrontation always leads to tears or shouting in your case. For one thing, it’s embarrassing, and for another, you’re worried that it affects your credibility as a professional. What if you could learn how to say your peace without losing your cool?

I have some good news: you are in the right place.

I’m Rhonda Scharf, CSP, North America’s Workplace Efficiency Expert. I’m a highly experienced professional speaker with Certified Speaking Professional designation, who has spoken in 7 different countries to literally tens of thousands of people. I was the 2004 National President of the Canadian Association of Professional Speakers, and I sat on the board of the International Federation of Professional Speakers. I’ve consulted with some of the world’s most recognized companies including Sony, Mercedes-Benz, the US Coast Guard, Exxon Mobil, Bank of Canada, all levels of government in Canada and the US. Plus, a CSP is the highest speaking designation in the world.

Equally important, I have three teenaged kids, am divorced and remarried and live in a blended family, and have divorced parents. What does this mean? I experience all the same dysfunctional relationships that you do!

I’m not telling you all this to make myself sound good; rather, I want you to know that I’ve been there and done that. I am a real person, with real problems, who has generally figured life out – I’m like a friend who wants you to succeed – to meet each confrontation with confidence so that you can maintain your control and composure while getting your point across.

So what’s my secret?

Learning, Practicing and Mastering Confrontation Skills.

Sounds pretty simple, doesn’t it?

When you do it right, Learning, Practicing and Mastering Confrontation Skills drastically improves your working life as you improve your communication skills, even in the most highly charged situations. In your job, confrontation may be unavoidable, but you can handle it with ease and grace when you know how.

What will Learning, Practicing and Mastering Confrontation Skills do for you?

It will:

  • Give you confidence. Loss of confidence during a confrontation means that you also lose your opportunity to state your side of the story – and you know it’s important!
  • Give you the tools you need. You’ll have an easy-to-follow plan you can enact whenever confrontation arises – so that you maintain your composure, even when you feel attacked.
  • Help you maintain your professionalism. It is possible to take the professional path (rather than the emotional one) every time!

So how do you do it?

I know it’s not easy. If Learning, Practicing and Mastering Confrontation Skills were easy, each and every confrontation would end amiably, with each person chuckling on the way back to his or her desk. There would be no shouting and no crying, and any tension that happened to grow would quickly dissolve in good cheer.

You may think you’ve tried before to figure out how best to Learn, Practice and Master Confrontation Skills. Maybe you read some books. Maybe you tried opening discussions with your office mates, boss or team members under calmer circumstances.

Maybe you have tried – but have you tried Learning, Practicing and Mastering Confrontation Skills MY way?

There are some very specific, very crucial components to Learning, Practicing and Mastering Confrontation Skills effectively – and you may be overlooking some of them either because you don’t know about them or because you don’t realize their importance.

It’s not your fault you haven’t had success in the past, or that confrontations at work have spiraled out of control. Very few people teach what I teach, which is a proven, working strategy you can apply immediately in any confrontation to alleviate the tension and maintain composure throughout.

That’s why I’m inviting you to join me as I reveal my system for handling confrontation at work – for meeting it head on, navigating through it with relative ease – and leaving it behind you with a feeling of resolution.

“Confrontation Skills”

You are about to discover a system it has taken me years to develop – and you’re about to gain all the information you need to confidently and effectively handle confrontations at work, so you can spend your time doing what you’re there to do: make it a better place for everyone!

Whether you’ve read other books and bought other materials, without success, or are trying this for the first time, you’ll discover strategies and techniques you can use in any confrontation, whether it’s at work or at home.

Here’s what “Confrontation Skills” will cover:

  • What to say, how to say it, when to say it – all the while, being in complete control of yourself.
  • How to keep your confidence high so others don’t bully you into submission.
  • How to keep your emotions in check – so you avoid crying, screaming and blanking out.
  • What you can do to prepare yourself to say what you should say (and take the professional path instead of the emotional one).
  • How to give feedback in stressful situations.
  • How to keep your cool even when you’re confronting someone.

PLUS, if you’re an IAAP (insert link here) member, you’ll get a certificate for CEU points!

Wondering how we’re going to get all this done?

Here’s how:

  • “Learning, Practicing and Mastering Confrontation Skills” is a live, 1-hour webinar you’ll call into while following along on an online presentation.
  • Before the session, I’ll send you an Executive Overview, which is the workbook you’ll use to follow along.
  • During the session, I’ll host a live Q&A call, in which you can remain anonymous.
  • After the session, I’ll send you the link to recording of our live session which will be available for you to share with anyone you like for 60 days.
  • For 30 days following the session, you’ll get unlimited email coaching with me.

You may be thinking, “This sounds great, Rhonda, how much is it going to cost me?”

Before I answer that question, I want you to think about how much this life change is worth to you. How much is it worth to know exactly how to handle any confrontation you experience with confidence and composure? How much is it worth to know what to say, right away, and how to say it without increasing the tension?

Is it worth $500? How about $250?

I’m not even going to charge you that much. For only $139, you’ll get access to the webinar, the overview, the Q&A call, the recording and 30 days of unlimited email coaching.

If you don’t have a budget, that may sound like a bigger investment than you can handle. In many cases, people’s companies will pay the investment – you only have to ask. And once someone has taken one webinar, they often sign up for the others because their companies realize the importance of this investment. Even if you have to pay for it out of your own pocket, it’s probably less than you’d spend on dinners out each month.

Plus, you’re covered by my 100%, money back guarantee. If, after listening in on the entire seminar, you don’t believe it’s worth the investment, I’ll give you a full refund.

So you’ve got nothing to lose.

Ready to sign up? Click here.

Still not sure if this is for you?

Below, I’ve included a couple of my most frequently asked questions, and their answers:

Q: I’m not sure I have the time to spend an hour on the phone in the middle of the day. How can I make time for this?

A: You’ll spend just one hour during your work day listening in on this seminar – and you’ll reap the rewards – timewise – forever! Once you learn the strategies and techniques in this course, you will save hours of time that you previously would have spent diffusing situations inefficiently. Whereas you previously may have gotten into a long argument with a rude customer or team member, you now will be properly equipped to quickly and efficiently end the situation so you can get back to work – time saved! Consider this one hour a time investment that will pay off long-term – exponentially.

Q: I’m afraid to tell my boss – my ongoing source of confrontation – that I need this course. How can I approach this with her?

A: Present this course to your boss as a way to improve your efficiency in the workplace – as a way to meet more of her needs, more efficiently. Explain that you’d like some tools for communicating and working more effectively with customers and team members. Essentially, this tool works for you and for your boss.

So, now are you ready to sign up? Do so here.

Isn’t it time you learned exactly how to get your point across with confidence, while maintaining your composure and professionalism? Confrontation doesn’t have to be something you avoid; it is a typical occurrence in any office setting and can lead to better relationships and better systems when handled properly.

Learn NOW how to deal effectively with confrontation so that you always get your point across clearly, every time, and building relationships based on mutual respect.

Register here to reserve your spot.

Here’s to your dream job,

How webinars work

Not sure what a webinar or virtual meeting is? It is as easy as 1-2-3

  1. Register online , then  put the date in your daytimer to remind yourself
  2. On date of the webinar, 3 minutes prior to the workshop time, dial the
    toll free access number that Rhonda will send you. On your computer, access
    the website address that will be sent as well. You will see the PowerPoint
    presentation, and you will hear Rhonda speaking to the live audience.
  3. The telephone and website will be running live – so you can see Rhonda go
    through the virtual meeting, as if you were in the training room watching
  4. Questions can be asked via telephone, or via the computer (typed in).
    During the session Rhonda will explain how it all works so you won’t be
  5. After the session, you will receive a link where you can watch and
    listen again as often as you like (you can share it with as many people as
    you like as well).
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