Dealing With Difficult People

Length of the webinar: 1 hour

Dealing with difficult people on a daily basis can turn a dream job into a nightmare!  As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives.  Whether you have to handle a customer who shouts at you for doing your job or a team member who takes credit for your ideas, this unique audio conference will show you ways to stop falling victim to those difficult people who love to make life miserable for the rest of us!

Here's What You'll Learn:

• 5 strategies for improving communication with difficult people (so you can end your frustration!)
• How to defuse people who are angry, upset or just plain rude and how to calm tense situations (improve your reputation as the professional and reduce your stress)
• Understand what motivates the attitudes and behaviours of difficult people (knowledge is power for future interactions)
• Techniques for giving feedback to difficult people to help correct or even improve their behaviour (make it easy for you)
• Learn to face life confidently, knowing you're up to any challenge (stop getting kicked around and increase your self-esteem)

Sign up to learn powerful strategies and techniques for handling the difficult people in your work life.  Learn what to say and how to say it, strategies for maintaining your composure while defusing angry people and what to do to improve your working relationship with people who challenge you to the limits of your patience.
Learn how to deal with conflict, problems and manipulation rather then spend your life being a victim!

Price of the workshop includes:

1. Executive Overview sent prior to session
2. Live Q&A during session
3. Download of session
4. 30 days unlimited email coaching
5. Toll Free access phone line

Your Presenter: Rhonda Scharf, CSP – Canada’s Workplace Efficiency Expert!

Date: Thursday,
September 23rd, 2010
Time:  2pm EST
Cost:  $99.00

Attention, managers - if you've been looking to offer inexpensive, convenient, efficient and effective training for your staff, this is your opportunity!

Confrontation Skills

Length of the webinar: 1 hour

Control, Confidence & Composure in the most highly charged situations!
Learning to confront someone can be done easily and quickly!  No more panic, no more holding back from saying what you want to say.  Learn professional confrontation skills that will allow you to maintain control, confidence and composure!
If you are like most people when a situation requires you to say something, you either lash out in anger, or say the wrong thing.  Do you ever walk away and say "I wish I had said ...."?
Those days are over.

Confrontation Skills can be learned, practiced and mastered.
Here's What You'll Learn:

• What to say, how to say it, when to say it, all the while being in complete control of yourself
  
• Keep your confidence high!  Don't let them bully you into submission
  
• Keep your emotions in check.  Tips to avoid crying, screaming and blanking out
  
• Prepare yourself to say what you should say (and take the professional path, not the emotional one)
  
• How to give feedback in stressful situations
• Learn to keep your cool at the same time as confronting someone!

Sign up to learn powerful strategies and techniques for dealing with those confrontations you've been avoiding!  Reduce your stress, increase your effectiveness and repair the relationships damaged by the conflict.  We'll discuss how to handle the confrontation, things to say, how to say them, all while maintaining your composure and defusing anger for both of you.

Price of the workshop includes:

1. Executive Overview Document (emailed prior to session)
   
2. Live Q&A session following presentation
   
3. Download of session
   
4. 30 days unrestricted email coaching
   
5. 1-800 access

Your Presenter: Rhonda Scharf, CSP – Canada’s Workplace Efficiency Expert!
Date:  Tuesday,
October 12th, 2010
Time: 2pm EST
Cost:   Only $99.00

How webinars work

Not sure what a webinar or virtual meeting is? It is as easy as 1-2-3

1. Register online , then  put the date in your daytimer to remind yourself
2. On date of the webinar, 3 minutes prior to the workshop time, dial the toll free access number that Rhonda will send you. On your computer, access the website address that will be sent as well. You will see the PowerPoint presentation, and you will hear Rhonda speaking to the live audience.
3. The telephone and website will be running live - so you can see Rhonda go through the virtual meeting, as if you were in the training room watching live
4. Questions can be asked via telephone, or via the computer (typed in). During the session Rhonda will explain how it all works so you won't be concerned.
5. After the session, you will receive a link where you can watch and listen again as often as you like (you can share it with as many people as you like as well).  
   
   

 

Thursday, September 23rd

 

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