Posts Tagged ‘sniper attack’

How do you respond to inappropriate statements?

Thursday, August 20th, 2009

Congressman Barney Frank (Mass) became a bit of a celebrity this week by answering what many would consider an inappropriate question with an attack back: “Mam, what planet do you spend most of your time on?”

http://www.youtube.com/watch?v=nYlZiWK2Iy8

While it made for an entertaining news clip, it was not the correct way to handle this lady. He followed it up by saying “Having a conversation with you is like having a conversation with the dining room table, and I have no interest. Again, he blew it. He looks immature, irresponsible and completely unprofessional.

It is tempting to resort to sarcastic low blows, to embarrass or fight back, but in a professional environment, you risk your own reputation and credibility by doing so. If you watch the above clip, he looks like the difficult person at the end of it, and I almost felt sorry for the woman.

Don’t do this regardless of how tempting it is.

Mr. Frank should have taken the “camouflage” technique to deal with this woman. To camouflage means to disguise the question/statement. I describe it as being deliberately naive when responding to it.

What should have happened:

Lady: “Why do you continue to support a Nazi policy…

Mr. Frank: “I support this policy because….”

He should have deliberately left out the Nazi comment and continued.

This way the situation would not have escalated the way it did.

If we want to “take the high road” and we want to appear as the professional in any situation, we have to strategize our approach. Refuse to be baited by your difficult person, or difficult situations.

I bet that later that evening Mr. Frank regretted how he handled this woman. I also bet that if he had used the camouflage technique he would have been proud of himself.

Can you detach?

Wednesday, August 5th, 2009

Do you take the actions of your difficult person personally?  Do you think that they sit at home at night and plot how to ruin your next day?  Do you feel that they have it in for you (and are trying to get you fired, look bad or worse)?  Of course you do.

One of the best things that you can do when dealing with your difficult person is to detach from the situation.  You have become emotionally involved and it is affecting your ability to deal with them.

OK, maybe they do have something against you.  Maybe they really are trying to get you fired, and maybe it is about you.  Realistically that rarely happens and it really isn’t about you (perhaps your position, your name, your status), but it doesn’t feel that way, so we take everything personally and get emotionally involved.  Admit it, you have lain awake at night trying to figure out why they do this to you right?

Here’s a few quick tips on how to detach from this situation:

–    Realize that they would behave this way to someone.  Remember – they act this way because there is a payoff for them. There is a reason.  The payoff for their behaviour is such that they will act like this with someone – it just happens to be you

–    Place a barrier between you and your difficult person.  Imagine it is an invisible shield that you put up whenever they enter the room, or whenever their name is brought into conversation.  Protect yourself from taking it personally

–    Watch how they treat others, and realize they do this to others as well (it is not just you)

–    Play a game with yourself.  Predict what their response, or action will be, and if you are correct, offer yourself a reward. For example, every time they speak in a condescending tone to you, you can stop at Dairy Queen.  Once it becomes a game to you, you almost look forward to their bad behaviour as you get a reward

–    Practice ‘letting go’ of your emotional reaction with them

I realize it is all easier than it sounds, but in order for you to deal with your difficult person professionally, respectfully and consistently, you will need to become detached.

Go ahead, practice, and start counting points for your team!

Our next teleseminar on “Confrontation Skills” will be held on August 29th at 2pm EST. Register today at www.DealingWithDifficultPeople.org/webinar/

Dealing with a Sniper

Monday, May 25th, 2009

We’ve all been on the receiving end of an inappropriate comment in a public setting.  Your co-worker embarrasses you with a snide remark meant to be funny, but you weren’t laughing.  They are a sniper – and just like the name implies, you were the victim of a sniper attack.

We want to fight back, we want to say something equally as hurtful, and hopefully deflect the humour from you to someone else.  It isn’t funny when it happens to you, and a funny response is not the correct approach to take.

Say nothing.  Make sure you make eye contact that lasts about three seconds too long.  You know “the look” that tells your sniper you heard the comment, and you choose not to respond do it.

Don’t smile, don’t laugh, don’t look for support from others.  Just “look

You’ll walk away knowing that you were on-the-right-track and didn’t stoop to their level.

Our next Dealing with Difficult People teleseminar is scheduled for May 26 2009 at 2pm EDT (New York/Toronto time zone).  Only $99 and you and all your coworkers can listen in together for one low price.  Everyone in attendance gets 30 days free coaching as well as an MP3 download of the session for continued learning.  Only 1 hour of your time and you’ll be feeling much better about Dealing with your Difficult Person.

Email Caroline@on-the-right-track.com to register, with “Reserve Me for Difficult People” in the subject line.  She will send you the dial in information and invoice for Tuesday’s session.

For more information, or to register and pay directly, go to http://www.DealingWithDifficultPeople.org


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