Do you take the actions of your difficult person personally? Do you think that they sit at home at night and plot how to ruin your next day? Do you feel that they have it in for you (and are trying to get you fired, look bad or worse)? Of course you do.
One of the best things that you can do when dealing with your difficult person is to detach from the situation. You have become emotionally involved and it is affecting your ability to deal with them.
OK, maybe they do have something against you. Maybe they really are trying to get you fired, and maybe it is about you. Realistically that rarely happens and it really isn’t about you (perhaps your position, your name, your status), but it doesn’t feel that way, so we take everything personally and get emotionally involved. Admit it, you have lain awake at night trying to figure out why they do this to you right?
Here’s a few quick tips on how to detach from this situation:
– Realize that they would behave this way to someone. Remember – they act this way because there is a payoff for them. There is a reason. The payoff for their behaviour is such that they will act like this with someone – it just happens to be you
– Place a barrier between you and your difficult person. Imagine it is an invisible shield that you put up whenever they enter the room, or whenever their name is brought into conversation. Protect yourself from taking it personally
– Watch how they treat others, and realize they do this to others as well (it is not just you)
– Play a game with yourself. Predict what their response, or action will be, and if you are correct, offer yourself a reward. For example, every time they speak in a condescending tone to you, you can stop at Dairy Queen. Once it becomes a game to you, you almost look forward to their bad behaviour as you get a reward
– Practice ‘letting go’ of your emotional reaction with them
I realize it is all easier than it sounds, but in order for you to deal with your difficult person professionally, respectfully and consistently, you will need to become detached.
Go ahead, practice, and start counting points for your team!
Our next teleseminar on “Confrontation Skills” will be held on August 29th at 2pm EST. Register today at www.DealingWithDifficultPeople.org/webinar/