December 29th, 2008

Begin with the end in mind.  If you are going to have a conversation or confrontation with your difficult person about what the problem is, you had better enter this discussion with a solution in mind.

You will get nowhere if you just vent your frustrations.  You MUST have a solution in mind to the problem.  This does not ensure you will get your desired solution, however, just venting your frustration or anger is guaranteed to backfire.

As “The 7 Habits of Highly Effective People” teaches us, “Begin with the end in mind.”  Have your solution prepared. Know what you want and be able to clearly identify that to your difficult person.

Just saying “You are constantly interrupting me” is not a solution.  Asking them to stop interrupting you is a solution.

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This entry was posted on Monday, December 29th, 2008 at 5:24 pm and is filed under Quick Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can trackback from your own site.

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