September 23rd, 2008
Maintain eye contact while dealing with your difficult person. It won’t be easy, but you will want to ensure you don’t look down (looks like you are being chastised), nor do you want to look up (looks like you are rolling your eyes), nor do you want to look uncomfortable (even though you may be).
It is important for you to maintain eye contact, or the illusion of eye contact. You want the “playing field” to be level. Hold your own. Maintain eye contact (but don’t stare)
If you have a challenge with eye contact, focus instead at eyebrow level between the eyes (where the “unibrow” would be).
The other person cannot tell that you are not making eye contact, and it allows you the separation from the emotions that direct eye contact cannot give you. You stay calm(er) and you give the illusion of eye contact (which is important).