Can you keep your mouth shut?

August 10th, 2010

Christopher

Christopher

Some times the best thing to do is just keep your mouth shut, not to fight back and to take the high road.

Christopher is my 18-year-old son, and he has been working his past four summers at a local golf course. He knows what he is doing, has been doing it well (and training others), and the management at the golf course values Christopher.

Two weeks ago, Sam, an “older” gentleman was hired as a favour to the owner.  When I say older, I mean he is in his 60s.  To Christopher, this is the age of his grandfather and certainly someone worth respecting.

Chris was assigned the task of training Sam.  Unfortunately, Sam immediately tried to make changes; tell Chris that he was doing his job wrong, and basically cause quite a bit of tension in what should be a relaxing work environment.  Sam was very verbal, very negative and not at all respectful to his coworkers.  He felt that as the older person in the workplace, he knew better than the young kids he was working with.

Christopher has been keeping his mouth shut (which is hard for my 18-year-old outspoken son) while Sam has been complaining about Chris to everyone.  I’ve been coaching him to not say anything he will regret, and to take the high road.

Yesterday it all paid off for him.  Sam was blasting Chris in a public area (in front of other staff and customers) just when the wife of the owner walked in.  Needless to say, things are different at work today.

I would have been easy for Chris to give as good as Sam did. It certainly would have felt better.  It might have taken years instead of weeks for Sam’s true colours to show (if at all).  It may have caused Christopher a lot of stress in the interim.

It was still the right thing to do.  Chris can think of what he would have liked to say, but he doesn’t have to regret what he did say.  The other staff could see what Sam was doing, and Chris didn’t need to fight back in front of them.  He looks far more professional than the man three times his age.

Sam will be taken care of.  Christopher has no worries on his job.

Take the high road – do the right thing (even if it is difficult).  Plan your strategy, follow your plan, and be proud of your actions when dealing with your

difficult person.

If you need help with your ability to handle confrontations, then perhaps you should check out our upcoming webinar on Confrontation Skills.

Register with Caroline@on-the-right-track.com today!

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This entry was posted on Tuesday, August 10th, 2010 at 9:58 am and is filed under Confrontation Skills, Difficult People at Work, How to Deal with Anger, On the spot tips, Quick Tips. You can follow any responses to this entry through the RSS 2.0 feed. You can trackback from your own site.

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