Here’s what our “Dealing With Difficult People” webinar will cover: 

* 5 strategies for improving communication with difficult people – so you can end your frustration! 
* How to diffuse people who are angry, upset or just plain rude, and how to calm tense situations. 
* How these strategies will improve your reputation as a professional and reduce your stress. 
* What motivates theattitudes and behaviors of difficult people (knowledge is power for future interactions!). 
* Techniques for giving feedback to difficult people to help correct or even improve their behavior (make it easy for you). 
* How to face life confidently, knowing you’re up to any challenge (stop getting kicked around and increase your self-esteem).