Many times we are more focused on the “Confrontation” than we are the solution. Do you mistake a confrontation for a vent session? Do you go into your confrontation (or conversation) with a solution in mind, or are you just trying to vent with your difficult person?
Lets assume the issue is your coworker who is constantly asking you to “cover” for them while they are away from the office. You’ve done this in the past, but are now uncomfortable with this arrangement and want it to stop. You’ve spoke to your coworker before and told her that you don’t want to continue. She says OK, but is still disappearing, leaving you to make up excuses or explanations.
You’ve had enough and won’t cover for her anymore as she has pushed you one time to many. When you approach her to discuss the situation, are you planning on venting on how unprofessional, how unfair she is being to you? Do you want to explain all the reasons that you shouldn’t be covering for her? Are you focused on any solution at all?
Instead of venting (although I realize you want to do this), stay focused on the solution – or end result you want. Tell her that you are uncomfortable (explanation and venting are two different things), and that in the future you will not make excuses, you will simply say you have no idea where your coworker is.
The solution is where you should be focused, not the venting. The venting will create more tension, more frustration and no solution.
Keep focused – it will be worth it!
Our next webinar is June 15th on Dealing with Difficult People.
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Register on this site, or email Caroline@on-the-right-track.com with “Register Me for Difficult People” in the subject line.