Archive for October, 2009

Take a step back

Monday, October 19th, 2009

There is always another perspective, always another way to look at things, always two sides to every story.

Force yourself to try to see the opposite point of view, even if it sounds ridiculous to you.

Whenever Warren, my husband, and I are driving and he starts to complain about the other drivers, I make a point to find some crazy, often silly, viewpoint which would explain why the other person was driving that way.

As much as it drives Warren crazy, it does get my point across, and sometimes calms the situation a bit.

Your difficult person still may be difficult, but taking the time to find another viewpoint is worth your time.  Sometimes it defuses your tension and sometimes it provides a moment of clarity, but taking a step back is always a good idea.

Keep ON THE RIGHT TRACK to dealing with your difficult person this week.

Our next webinar is scheduled for November 10th 2009.  Confrontation Skills is at 2:00pm EST (New York/Toronto time zone), and will last for one hour.  For only $99 you can get learn to confront someone while maintaining your control, confidence and composure.

To register, email Caroline@on-the-right-track.com with “Register Me for Confrontation Skills” in the subject line.  She will send you all the information you need for your office to join our webinar.

Try the “Broken Record” Technique

Wednesday, October 7th, 2009

It’s OK to say to your difficult person “This isn’t a good time for me to finish this discussion” instead of getting into a confrontation that you aren’t prepared for.

When you are being railroaded into a confrontation to discuss and issue “here and now” you do not have to agree to their terms. You aren’t being difficult back, you are just taking some control over the circumstances.

Practice the “broken record” technique.

Calmly say “This isn’t a good time for me to finish this discussion” and refuse to baited into having the discussion now – especially when it isn’t a good time for you.

The best part of the broken record technique is that you don’t run out of things to say. You calmly repeat the same thing over and over again. Find a time to continue the discussion that works for both of you.

Good luck, and keep on-the-right-track this week!

Our next webinar in November 10th on Confrontation Skills.

Email Caroline@on-the-right-track.com with “Reserve me for Confrontation Skills” in the subject line today.

1 hour to satisfaction for only $99 (unlimited attendance per line)


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